Design by Structure has taken silver at the Digital Impact Awards 2021 for its creative work for customer service software company, Dixa.

The Digital Impact Awards recognise the cutting edge in digital communications across a broad range of categories including deliverables, social media, and sector.

As a strategic branding agency that works with transformative tech companies, we are lucky to work across varied sectors. Our work creates relevant and memorable brands by telling a compelling story that impacts our clients' market and elevates them within their sectors.

We are very proud of the work we do for all of our clients, but it is especially fantastic to have been acknowledged by this year's DIA judges with an award.

Speaking about the work, Mads Fosselius, CEO, Dixa said, "We started working with a great branding agency in London – Design by Structure – who gave us the confidence and impetus to change our messaging and be far more direct."

John Galpin, co-founder, Design by Structure said, “We are thrilled about winning and receiving the recognition from Communicate magazine and the Digital Impact Awards judges for our work on this project. Dixa is on a mission to help brands eliminate bad customer service forever, something many of us will have experienced, so it was great to work with Dixa to bring its conversational approach to customer service to life online. Dixa is going from strength to strength, closing a Series C round and expanding into the US market... looking forward to seeing what's next from these game changers ”

Dixa - Silver -  Best use of digital from the retail sector

Andrew Thomas, founder of the Digital Impact Awards, and publisher of Communicate magazine said, “Digital has connected workforces, strengthened relationships with employees and kept citizens informed of crucial information amid a changing landscape. It is always so rewarding and illuminating to examine those setting the standard for excellence in strategic digital communications. Congratulations to all of this year’s very deserving winners!”